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Frequently asked questions

Therapeutic Pillow receives many questions about its products. Below are some answers to questions that we have been asked a number of times.

 

FAQs about the Naturelle Latex Pillow

  1. What is latex?
  2. Do you have different sizes for your Naturelle latex pillow?
  3. What's so special about your Naturelle latex pillow?
  4. Is your Naturelle latex pillow contoured?
  5. Why should I choose a latex pillow over a Memory foam or conventional foam contoured pillows?
  6. What is the product warranty?
  7. Is there a guarantee of pillow comfort, support and longevity?
  8. How long does is take to become adjusted to sleeping on an contoured pillow?
  9. Where does the latex come from in my Naturelle latex pillow?

Q. What is latex?

A. It is the milk (sap) from the small tropical tree Heavea Braziliensis found in Malaysia, Thailand and Vietnam.It is harvested by tapping this tree, and is a sustainable and renewable resource. No chemicals are needed to stabilise the rubber, and the intrinsic color is also retained.Our latex is non-toxic and contaminant free, its natural properties inhibit bacterial and fungal growth, and it provides and inhospitable environment for dustmites.

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Q. Do you have different sizes for your Naturelle latex pillow?

A. We do. Two in fact. Low profile and Medium profile. Naturelle Low is more for the female frame, and Medium for the male and side sleepers, and for those who generally prefer a higher pillow.

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Q. What's so special about your Naturelle latex pillow?

A. Our Naturelle latex rubber pillow contains hundreds of tiny cores within it to allow air to flow for a more hygienic sleep environment. These cores averaging half a centimetre wide, also enhance the pillow's luxurious feel.

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Q. Is your Naturelle latex pillow contoured?

A. Yes, the contour is quite mild in fact. One side is slightly higher than the other to best give you the option of using the side to suit your comfort and support requirements. The contour allows your neck and head to be evenly supported, thus encouraging the natural alignment of your spine during sleep. Better posture for a more relaxed sleep!

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Q. Why should I choose a latex pillow over a Memory foam or a traditional foam pillow? 

A. It's a matter of preference. You may like the feel of Memory foam, or you may prefer the options of conventional foam with our Tranquillow range. The Naturelle latex pillow is, quite simply, a natural product and has a wonderful feel to it. It's a tough decision. We can only suggest that you search through our total pillow range and you will find your optimum pillow. You cannot miss!

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Q. What is the product warranty?

The Therapeutic Pillow International (TPI) WARRANTY covers manufacturing defects only. That is defects that can be definitively attributed to the manufacturing process and not those occurring after the product has been opened by the consumer.Also, once product has been used, Government health regulations prohibit return and/or refunds.

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Q. Is there a guarantee of pillow comfort, support and longevity?

TPI does not provide GUARANTEES about product comfort, support, or longevity. Our company will discuss individual queries with consumers, and if there is seen to be a legitimate case we will work together to provide customer satisfaction. This may result in a recommendation and sale of a more appropriate type of pillow which may be offered at a lower-than-retail price plus freight. There are no definitive guarantees.

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Q. How long does is take to become adjusted to sleeping on an contoured pillow?

First night. In some cases, however, the sleeper has gotten used to sleeping in an incorrect position for so long that the correct position may feel a bit strange at first. This should correct itself within a week or two, allowing your body to rest properly.

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Q. Where does the latex come from in my Naturelle latex pillow?

It is sourced from the rubber trees of Malaysia, Indonesia, Thailand, Vietnam & China

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Thank you

If you have any other questions then please contact use via the helpdesk (click the top tab).

 

Therepeutic Pillow